Recruitment
Greenhouse integration with Feedback Analytics: candidate feedback that sharpens your hiring process and teams
Feedback Analytics captures structured feedback and turns it into insight and follow-up. Greenhouse is the ATS where talent acquisition manages pipelines, stages, and journeys. Connecting both ties measurements to the same phases and teams as in Greenhouse, so HR, recruiters, and people teams hire faster and see sooner where candidates drop off, where cycle time hurts, and which sources or interview patterns need attention. Feedback, insight, action, alongside your enterprise hiring stack.
Why this integration
Candidate experience is the real hiring journey, from first touch to decision. Without structured feedback much stays implicit while Greenhouse shows pipeline, stages, and owners.
Connecting Feedback Analytics to Greenhouse phases surfaces signals where talent teams already work. Greenhouse leads your ATS; Feedback Analytics remains where feedback is captured, analyzed, and turned into improvement and reporting.
What you can do with Feedback Analytics + Greenhouse
Feedback Analytics supplies trusted feedback and logic; Greenhouse supplies pipeline and stage context so responses map to journeys, sources, and teams.
| Measure candidate experience | Satisfaction and perception after milestones, aligned with GDPR and your tone of voice. |
|---|---|
| Tie feedback to stages | Link answers to funnel stages so recruitment and hiring managers share the same facts. |
| Spot process friction | Catch repeated negatives, long waits, or unclear comms before candidates drop off. |
| Help teams adjust faster | Trigger alerts or workflows at thresholds toward recruiter, sourcer, or people ops. |
| Report on candidate feedback | Consistent dashboards and exports for QBRs: trends by source, role, region, or hiring team where policy allows. |
| Technical shape | API, webhooks, and ATS integration aligned with your Greenhouse setup and enterprise or iPaaS layer. |
Practical use cases
- Post-interview: short survey after each round, linked to role, hiring manager, and source.
- Offer stage: satisfaction before acceptance to spot friction in terms or comms.
- Rejected candidates: respectful exit feedback for employer brand and fairness.
- Sourcing: compare experience by channel or agency to steer budget and partnerships.
- People ops: quarterly CX trends alongside time-to-hire and funnel metrics from Greenhouse.
Who it is for
HR and people teams linking candidate experience to policy. Recruiters and TA steering on signals beyond classic ATS KPIs. Hiring managers needing context on drop-offs. Recruitment ops reporting to leadership without stray spreadsheets.
How the connection works
Define surveys, logic, dashboards, and webhooks or API access in Feedback Analytics.
Map identifiers and events from Greenhouse, candidates, jobs, stages, so each response is traceable under GDPR and internal hiring rules. Align fields, consent, and retention with legal, privacy, and IT. Feedback Analytics stays where feedback is captured and turned into action; Greenhouse stays the ATS where hiring happens.
Why Feedback Analytics as the central feedback layer?
Feedback Analytics is more than a survey tool: collection through action with flows and action lists.
One definition for labels and scores before numbers hit QBRs, without every region running its own spreadsheet.
Request a demo to align your first use case and field mapping with talent acquisition, HR, and recruitment ops.
FAQ
Does Greenhouse replace Feedback Analytics?
No. Greenhouse is your ATS; Feedback Analytics is where feedback is captured and turned into follow-up and reporting.
What about GDPR and candidate data?
Align questions, timing, fields, and retention with your privacy notice and legal basis. Limit personal data to what you need for improvement.
Can we compare recruiters or hiring teams?
Yes if policy and legal allow. Technically it depends on which identifiers you map and export.
Native fields or API and webhooks only?
Many teams combine ATS integration, API, and webhooks with clear mapping, choose what is stable and auditable.
