Features
Everything you need in one platform
From building forms to automated follow-up: Feedback Analytics covers the full feedback lifecycle.
FORM BUILDER
Build drag & drop forms in minutes
Create professional feedback forms with our visual editor. Choose from NPS, CSAT, multiple choice, open questions, scale questions and more. No code needed, full control over styling and structure.
- ✓10+ question types
- ✓Your own branding & logo
- ✓Mobile optimised
- ✓Multilingual support
CONDITIONAL LOGIC
Smart paths based on answers
Configure conditional logic so every respondent only sees relevant questions. Branch on score, choice or text – all visually in the logic builder.
- ✓Visual logic builder
- ✓Branch on score or choice
- ✓Multiple end states
- ✓No code required
CONTACTS & SEGMENTATION
Build a rich contact database
Every response automatically enriches your contact profile. Segment on NPS score, answers or behaviour. Export segments straight into your CRM or marketing tool.
- ✓Automatic segmentation
- ✓NPS labels (Promoter/Detractor)
- ✓CRM integrations
- ✓Export via CSV or API
AUTOMATION & FLOWS
Turn responses into actions instantly
Define flows that start automatically based on answers. Send emails, update your CRM, notify your team or trigger a webhook – without manual work.
- ✓Email automation
- ✓Webhook triggers
- ✓CRM updates
- ✓Team notifications
NOTIFICATIONS & ALERTS
Always on top of what’s happening
Get real-time alerts for new responses, low NPS scores or triggered flows. Set thresholds and let the system do the work.
- ✓Real-time alerts
- ✓Configurable thresholds
- ✓Email & webhook notifications
- ✓Activity log
INSIGHTS & ANALYTICS
Data you can act on immediately
See completion rates, drop-off points and answer patterns in a single view. Filter by period, segment or form and export everything to your BI tool.
- ✓Completion & drop-off analysis
- ✓Answer patterns
- ✓Period comparison
- ✓Export to CSV / API