Not just the score.
The why too, on location.
A feedback terminal in your own branding runs a short, smart survey: NPS, an open question and logic. Not a single smiley button, but real understanding of what drives your customers. Every response arrives in real time in the same platform as your online measurements.
Compare with HappyOrNot & OmbeaFor retail · healthcare · hospitality · public services · museums · events
Trusted by modern, customer-centric teams across Europe
Run everything on the terminal: from sign-ups to complete forms
The terminal runs any form from your platform: a quick NPS survey, a sign-up form or a complete questionnaire with logic. And every form is fully stylable: your colours, logo and fonts.
How likely are you to recommend us?
Swap the poster, swap the message
Replace the A4 poster above the screen in seconds, no tools needed. Put something new in the spotlight whenever you like, so the terminal always matches what matters right now.
Get notified the moment something happens
Every response arrives in real time, in the same platform as your online measurements. Set alerts on low scores and let flows follow up automatically: an email to the manager, a task on your action list or a thank-you to the customer.
How does it compare to HappyOrNot and Ombea?
Three strong options for on-site feedback. The difference is how deep you go, and how much you can combine in one terminal.
Type of feedback
Your branding, including the physical terminal
Multiple goals in one flow
(feedback + recruitment + sign-ups)
Terminal + online in one platform
AI reporting & real-time alerts
Delivery & support
Everything you want to know about the feedback terminal
How much does a feedback terminal cost?
The price depends on the number of terminals, the setup you want (floor stand, counter stand or wall mount) and whether you rent a tablet or bring your own. We prepare a tailored proposal. Fill in the form at the top and you'll receive a quote within one business day.
Can I ask multiple questions on the terminal?
Yes. Unlike a single smiley button, the terminal runs a full questionnaire: for example an NPS question first, followed by a targeted follow-up question based on the answer. Short enough for on-site use, but much richer feedback.
Does the terminal work without a fixed internet connection?
Yes. The tablet works wirelessly over wifi or 4G. Place the terminal wherever you want and start measuring right away. No cabling or installation required.
Does terminal feedback arrive together with our online feedback?
Yes. Feedback from the terminal, from online forms and from automated flows lands in the same dashboard. You see trends per location and per channel, and set up your alerts and follow-up actions once.
Can I use my own tablet?
Yes. Because the terminal runs on a regular tablet, you're not locked into expensive proprietary hardware. Rent a tablet from us or use an existing device, which saves considerably on costs.
Can the terminal be fully branded?
Yes, down to the physical terminal. The wide front panel is fully printable, the A4 swap poster can be replaced in seconds, and the screen shows your colours, logo and fonts.
Ready to hear more than just a smile?
Book a 20-minute demo. We'll show you a terminal in your own branding and how the feedback comes in live.
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