Privacy policy

When you use the services of Feedback-Analytics, you provide certain personal data to Feedback-Analytics yourself, or personal data is obtained from you in the context of the agreement. Personal data means all data relating to an identified or identifiable natural person.

Feedback-Analytics processes the following categories of personal data:

• Personal, contact and address data, including date of birth, location data, phone number, email address;
• Company data, including VAT number and Chamber of Commerce number;
• Alternative delivery address;
• Vehicle data, including licence plate data;
• Financial data, including transaction data;
• Account data, including your password and username;
• Other personal data provided by you;
• Data supplied by third parties.

The personal data processed by Feedback-Analytics is used to:

• contact you to inform you about the services you have purchased and their performance;
• perform its services;
• improve its services;
• process payments;
• comply with legal obligations;
• carry out marketing and communications, including improving the website by analysing visitor behaviour;
• send newsletters;
• make personalised offers;
• exchange data with third parties for the performance of services, where necessary.

Processing of personal data is only permitted on the following legal bases: (i) legal obligation, (ii) performance of a contract, (iii) (explicit) consent of the data subjects, and (iv) legitimate interest. When providing the services of Feedback-Analytics, personal data is processed. Feedback-Analytics only processes data that it considers necessary for (improving) the service and handles the (personal) data it has collected about you and your use of the services with care. The basis for processing this data is the agreement you have entered into with Feedback-Analytics. Your personal data may also be processed when you visit the website https://feedback-analytics.com or other web pages if you have given your consent for this.

The processing of your personal data is necessary to perform the services. The services offered by Feedback-Analytics cannot be fully performed without processing your personal data. If your explicit consent is required for specific purposes regarding the personal data, you must give this separately.

If there is any automated decision-making, this is carried out by computer systems and/or programs without human intervention. The data subject is responsible for the data they provide and which is used at the time of the automated decision. If the data proves to be incorrect or incomplete, any resulting damage is at the expense and risk of the data subject. This also includes failure to perform, or late or incorrect performance of, the agreement.

The personal data processed by Feedback-Analytics is retained in accordance with relevant laws and regulations. If a longer retention period is required by law or regulation, the personal data will be retained longer in accordance with these requirements. All (obtained) personal data is retained no longer than strictly necessary.

Feedback-Analytics only shares personal data with third parties if this is strictly necessary for the performance of an agreement and to comply with relevant laws and regulations. No personal data is sold. Feedback-Analytics may be under a legal obligation to share personal data with third parties. When personal data is shared with third parties, processor agreements are concluded for this purpose.

The third parties with whom personal data is shared are:

• The Payment Provider, for the performance of an agreement. The categories of personal data processed are financial data.
• The Accountant, for the performance of an agreement. The categories of personal data processed are contact and address data and financial data.
• Software suppliers, for the performance of the agreement. The categories of personal data processed are contact and address data.
• Website administrator, for the performance of the agreement. The categories of personal data processed are contact and address data.
• Engaged third parties, for the performance of the agreement. The categories of personal data processed are contact and address data.

Feedback-Analytics takes the protection of your personal data seriously and takes appropriate technical and organisational measures to ensure a level of security appropriate to the risk, taking into account the state of the art, implementation costs, the nature, scope, context and purposes of processing, and the varying likelihood and severity of risks to the rights and freedoms of individuals.

If you are a minor, i.e. under 16 years of age, you may only give consent for the processing of your personal data with the consent of one of your parents or legal guardian. It is important that your parent(s) or guardian read this statement. They may also exercise the rights you have regarding the personal data you leave with us, such as the right to object to the (further) processing of your personal data or the right of access to and correction of your data.

As a data subject you have the following rights:

• Right of access: As a data subject you have the right to obtain confirmation as to whether or not your personal data is being processed and, where that is the case, to obtain access to that processing.
• Right to rectification: You have the right to obtain rectification and completion of inaccurate data.
• Right to erasure: A data subject shall have the right to obtain erasure of personal data concerning them without undue delay.
• Right to restriction of processing: As a data subject you have the right to restriction of processing of your personal data. Contact Feedback-Analytics for this.
• Right to data portability: A data subject has the right to receive the personal data concerning them which they have provided to Feedback-Analytics in a structured, commonly used and machine-readable format, and to transmit those data to a third party. A data subject may also instruct Feedback-Analytics to transmit these data directly to a third party.
• Right to object: The data subject has the right to object at any time, on grounds relating to their particular situation, to the processing of their personal data, including profiling. Feedback-Analytics shall cease processing the personal data unless there are compelling legitimate grounds for the processing which override the interests, freedoms and rights of the data subject related to the bringing, exercise or defence of legal claims.

If you have a complaint about how Feedback-Analytics handles your personal data, or wish to exercise any of the above rights, you can contact us via the website or by email at info@feedback-analytics.com. To ensure that you wish to exercise a right, Feedback-Analytics asks you to send a copy of your identity document. You may blacken your passport photo and MRZ (the strip of numbers at the bottom) to protect your privacy. Feedback-Analytics will respond to your request as soon as possible and no later than within 4 weeks.

You may also lodge a complaint with the Dutch Data Protection Authority. This is the competent supervisory authority. You can contact them via this link.

Feedback-Analytics may amend the privacy policy at any time. The most recent version is published on the website. Always check the website for the most recent version. If the new privacy policy has implications for how Feedback-Analytics processes data already collected about you, Feedback-Analytics will inform you by email.

This is the cookie policy of Feedback-Analytics B.V., registered with the Dutch Chamber of Commerce under number 69424810, with its registered office at Martinus Nijhoffweg 1 (2548 ER), The Hague. This document explains how Feedback-Analytics handles cookies and their use.

Feedback-Analytics uses cookies. A cookie is a small text file that is sent with pages of this website and stored by your browser on the hard drive of your computer, mobile phone, smartwatch or tablet. The information stored in it can be sent back to our servers on a subsequent visit.

The use of cookies is very important for the proper functioning of our website. Cookies whose effect you do not directly see are also very important. Thanks to the (anonymous) input from visitors we can improve the use of the website and make it more user-friendly.

Feedback-Analytics uses technical and functional cookies to optimise the website. Cookies are small text files that are sent when you visit a website to make the user experience more efficient. Under the law, Feedback-Analytics may store cookies on your device if they are strictly necessary for the website to function. For other types of cookies your consent is required. We recommend accepting cookies for the user-friendliness of the website. Visitors to the website have a check-in option.

The cookies Feedback-Analytics uses are functional cookies: they ensure that the website works properly. These cookies do not affect your privacy, so no consent needs to be requested or given. With these cookies, for example, your browser settings are stored so that our website can be viewed optimally, or so that the website remains accessible (load-balancing), and also cookies that ensure no other cookies may be placed (no-follow).

With your consent we place "tracking cookies" on your computer. We use these cookies to track which pages you visit, to build a profile of your online behaviour. This profile is not linked to your name, address, email address or the like, but only to tailor advertisements to your profile so that they are as relevant as possible to you.

The Feedback-Analytics website also places Google cookies for Google Analytics. We do not keep information about what you do on the internet. Google Analytics may be required under applicable laws and regulations to provide access to this data. As a result, Feedback-Analytics cannot link information to a natural person. If you have questions about this, you can contact us at info@feedback-analytics.com.

Feedback-Analytics uses third-party cookies to optimise the website. Some cookies are placed by third-party services displayed on the website. Third parties include Google Analytics and Social Media (LinkedIn, Facebook, Twitter). The privacy and cookie policies of the relevant company apply to the use of cookies from other companies (third parties). When you click the Social Media button on the website, a Social Media cookie is placed. This allows the Social Media party to recognise your IP address when you share an article from the website. For the cookies of Social Media parties and the data and/or personal data they collect with them, Feedback-Analytics refers you to the privacy and cookie statements of these parties.

If you do not want websites to place cookies on the device you use to view the website, you can adjust your browser settings. Before a cookie is placed you will receive a warning and must give consent for the cookie. If you do not do so, this may result in the website working less well. You can adjust your browser settings so that your browser refuses all cookies, including third-party cookies. You can also delete cookies that have been placed. To do this you must adjust your browser settings via preferences and then you can adjust the privacy settings.

This cookie policy does not apply to third-party websites that are linked to this website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy policy of these websites before using them.

Feedback-Analytics may amend the cookie policy at any time. The most recent version is published on the website. Always check the website for the most recent version.

This is the disclaimer for the use of the website of Feedback-Analytics B.V., registered with the Dutch Chamber of Commerce under number 69424810, with its registered office at Martinus Nijhoffweg 1 (2548 ER), The Hague.

By using the website you agree to the disclaimer. Feedback-Analytics reserves the right to change the content of its website and/or this disclaimer at any time without informing its customers and/or users of the website of this change. The content of the website has been compiled with the greatest possible care but may nevertheless contain inaccuracies or be incomplete. Feedback-Analytics accepts no liability whatsoever for damage arising from or resulting from the use of the website. Use of this website is entirely at the user's own risk. No rights can be derived from the content of the website. All texts on the website are protected by copyright and are the property of Feedback-Analytics insofar as they do not belong to third parties.

The information and any attachment(s) sent with this email are intended solely for the addressee(s). The content of this message and attachments is confidential and intended only for use by the addressee or entity. Use of this information by anyone other than the addressee(s) and by those not entitled to access this information is prohibited. It is not permitted to distribute, copy or provide this information to third parties. If you receive this message in error, you are requested not to use the content and not to open any attachments, but to inform the sender immediately and then delete the message, its content and any copies.

Feedback-Analytics does not guarantee the correct and timely receipt of this email or its content. Feedback-Analytics accepts no liability for damage and/or costs arising from incomplete and/or incorrect information in this email and/or from the use of this information. No rights can be derived from this email or its content unless otherwise agreed in writing. Feedback-Analytics does not guarantee that this email is free of (transmission of) viruses or of interception or manipulation by third parties (malware, ransomware) or by computer programs used for sending electronic messages (phishing).