Question types explained
Feedback Analytics offers question types in the builder: Text (short/long), Contact (Email, Phone), Numeric (NPS, Rating, Opinion scale), Choice (single/multiple, Yes/No), and Other (Statement, End screen). Here is when to use each.
What you will see
The block menu lists types by category: Text, Contact, Numeric, Choice, Other (including Statement and End screen).
NPS is usually a 0–10 satisfaction scale; Rating uses stars; Opinion scale is Likert-style.
For single and multiple choice you enter answer options in the edit panel.
How to set it up
1. Open the form on Build and click add block.
2. Choose category and type (e.g. Numeric → NPS or Choice → Single choice).
3. Enter question text. For choice: add options; for NPS/Rating: set min/max or stars if applicable.
4. Set required or optional. Save.
Tips
Use NPS for one core satisfaction question; the score is used in scoring when NPS-leading is enabled.
Long text suits open feedback; short text for name or brief answers.
Email type validates format—useful for flows and export later.
Common issues
NPS scale wrong: check min/max in the edit panel. Custom scales are normalized in scoring.
Choice options missing: add options in the right panel and save.
FAQ
Next step
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Related articles
Add questions
Add questions in the form builder: block menu, Build tab, and reordering. Step by step in Feedback Analytics.
Set up logic
Form logic: show follow-up questions based on answers. Step by step on the Logic tab in Feedback Analytics.
View results
View form results: response overview, Results tab, and export. Step by step in Feedback Analytics.