Analytics explained
Feedback Analytics shows per-form analytics: completion rate, average scores (NPS/scales), and trends. Open Analytics from the form. This article explains the metrics.
What you will see
Analytics often shows charts and numbers: response count, completion rate, average score per scale question.
For NPS you may see Promoters/Passives/Detractors and average NPS.
Filters by period or segment may be available.
How to set it up
1. Open the form and go to Analytics (or the analytics tab under Results).
2. Review the default overview; adjust period or filters if needed.
3. Use metrics for reporting or to spot improvement areas (e.g. low score on a question).
Tips
Combine analytics with the Responses explorer to review outliers or low-score feedback.
With scoring enabled, each response stores a score visible in results and export.
Common issues
Empty chart: ensure enough responses and the selected period is correct.
Average looks wrong: NPS averages use the scale (e.g. 0–10); confirm all responses count.
FAQ
Next step
Get started with a free account or view Pro.