1
After application
Measure first impressions and candidate expectations.
STAFFING & RECRUITMENT
Reduce candidate drop-out and improve placement quality with real-time feedback
Automatically measure candidate and client satisfaction after every placement or assignment. No manual work, direct insights per consultant.
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Recruitment feedback flow
- After application
- After intake
- After placement
- First workday
- First payroll
- Exit feedback
Connects with Bullhorn, Carerix, Salesforce, HubSpot, and your ATS
Average impact at staffing agencies after 3 months
−35%
candidate drop-out
Average after 3 months of active check-in measurement
+15
NPS increase
Average NPS improvement among clients
42%
response rate
When sending within 24h of placement or check-in moment
4h
saved per week
Per consultant through automated follow-up
What is feedback measurement for staffing agencies?
Feedback measurement for staffing agencies is the structural tracking of candidate and client experience at critical moments: after intake, after 14 days of placement and at contract end. This reduces candidate drop-out, increases NPS and demonstrably improves placement results.
The staffing market is competitive. Candidates have choices, clients compare agencies on service and results. Yet most staffing agencies still measure satisfaction ad hoc: a phone call here, an annual survey there. The result is a distorted picture and missed signals.
Feedback Analytics enables continuous measurement. After an intake, after the first two weeks, after a placement or at contract end: automatically the right question at the right moment. NPS scores are tracked in real time per consultant, branch and region.
Staffing agencies that structurally measure client satisfaction see on average 35% less early candidate attrition and a significantly higher contract renewal rate among clients. Recruitment is built on trust, and trust is built by listening and acting.
Measure feedback at the moments that matter
Automatically activate the right feedback flow while the experience is still fresh.
2
After intake
Spot friction early in the placement process.
3
After placement
Check alignment between candidate and client.
4
First workday
Measure onboarding on the job.
5
First payroll
Check satisfaction after the initial work period.
6
Exit feedback
Understand why assignments or contracts end.
Connect with your ATS and recruitment stack
Feedback Analytics connects to your existing stack via direct integrations, API, or webhooks.
Carerix
Direct connection via datatable or API
Bullhorn
Automatic placement import
Easyflex
Connection via datatable import
Why staffing agencies choose Feedback Analytics
Less candidate drop-out
Detect dissatisfaction early so you intervene before the candidate walks away.
Higher client satisfaction
Structural measurement shows you take service seriously. Clients appreciate the proactive approach.
Time savings for consultants
Automated flows take over manual work. Consultants focus on relationships, not administration.
Feedback Analytics for other industries
Feedback Analytics for e-commerce
Automate customer feedback after every purchase and reduce return rates.
Feedback Analytics for insurers
Increase NPS and reduce churn with automated customer satisfaction measurement.
Feedback Analytics for insurance brokers
More customer retention and referrals through smart feedback automation.
Read more
NPS for recruitment agencies explained
What is NPS, how do you measure it and what are good benchmarks for the staffing industry?
Preventing candidate drop-out with feedback
Proven strategies to structurally reduce early attrition.
Measuring client satisfaction among hirers
How to effectively measure client satisfaction and what to do with the data?
Frequently asked questions
Does Feedback Analytics work with Carerix, Bullhorn and Easyflex?
Yes. Via our datatable connection you import candidate and client data from any ATS system, including Carerix, Bullhorn, Easyflex and Mysolution. We also offer a REST API for direct integration. After a placement the feedback questionnaire is automatically sent at the moment you specify.
Can we create separate questionnaires for candidates and clients?
Yes. You create unlimited different questionnaires with your own questions, brand identity and follow-up flows. Candidate experience and client satisfaction are measured completely separately, with their own benchmarks per target group.
How do we ensure candidates actually complete the questionnaire?
Our questionnaires are short (max. 3-5 questions), mobile-optimised and sent at the right moment. On average our clients see a response rate of 35-60%. Timing is crucial: send the check-in within 24 hours of the relevant moment.
Can we view results per branch and per consultant?
Yes. You filter results by branch, consultant, period and candidate type. This gives you insight at every level of your organisation and lets you make targeted improvements and coach consultants based on data.
How does Feedback Analytics help reduce candidate drop-out?
By automatically asking how things are going after 14 days, you detect problems early. A score ≤ 6 immediately triggers an alert to the responsible consultant, who then proactively makes contact within 24 hours. This resolves issues before the candidate decides to leave.
Is Feedback Analytics GDPR compliant for the staffing industry?
Absolutely. All personal data of candidates and clients is processed in accordance with GDPR. We offer standard consent management, data export and deletion features. Our servers are located in the EU.
Ready to turn customer feedback into growth?
Start free with Feedback Analytics or book a demo to see which flows fit your industry.
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